At Lahi Swim, your privacy is important to us. We are committed to protecting the personal information of our customers and visitors to our website. We use the information we collect to provide you with the best possible shopping experience, protect your data, and comply with privacy laws, including the Australian Privacy Principles. Please read this policy carefully to understand how we collect, use, and protect your information.

Information We Collect

When you visit our website or purchase from Lahi Swim, we may collect information such as your name, email, phone number, shipping and billing addresses, payment details, IP address, location data, and social media handles (“Personal Data”).

We do not knowingly collect Personal Data from anyone under 18 years old. If you believe a child has provided us with information without parental consent, please contact us immediately.

You can update, correct, or delete your Personal Data by reaching out to our customer support team.

Text Marketing Terms & Conditions

By opting in to receive text messages from Lahi Swim, you agree to receive updates, order notifications, abandoned cart reminders, and marketing offers via SMS. Consent is not a condition for purchase. You may unsubscribe at any time by replying STOP to any message or using the unsubscribe link provided. Standard message rates may apply. For help, reply HELP or contact us directly.

How We Use Your Information

We use your data to:

• Process orders and communicate with you about your purchases

• Provide customer support and personalised shopping experiences

• Send you updates, promotions, and marketing content if you opt in

• Improve our website, products, and services through analytics and feedback

You may unsubscribe from marketing communications anytime, and we will promptly honour your request.

Cookies and Tracking

Our website uses cookies to improve your browsing experience, analyse traffic, and show you relevant ads on social platforms like Instagram and Facebook. Cookies do not collect personal details stored on your device but help us customise your Lahi Swim experience.

You can disable cookies in your browser settings, but this may affect site functionality.

Sharing Your Information

Lahi Swim does not sell your Personal Data. We only share your information with trusted service providers involved in order fulfillment, payment processing, marketing, or legal compliance. These partners are contractually obligated to protect your data.

Data Storage & Security

Your information is stored securely on encrypted servers. Credit card details are never stored by us, only processed securely by our payment providers.

Some data may be transferred internationally for storage or processing but only to countries with strong privacy protections.

We retain your data only as long as necessary for business or legal reasons.

Your Rights (Including for EU/UK Residents)

If you live in the EU or UK, you have rights under GDPR including access, correction, deletion, and restrictions on data processing. Contact us anytime to exercise these rights or withdraw consent.

Changes to This Policy

We may update this policy occasionally. All changes will be effective immediately upon posting on our website. Please check back periodically.